Have you ever been speaking with someone and they describe what’s going on their computer but you’re just not understanding what they’re saying, or they’re running a program and have a question about something but can’t really express in words what they need?
There’s a great program that I use that allows me, with the permission of the other user, to gain access to their computer to see what’s going on. I gain control of the mouse and keyboard, or let them keep control so they can show me what’s going on. Did I mention that it’s free?
Crossloop is a free remote assistance program that allows you to run programs, open documents, download drivers, alter settings and even delete files on the remote computer.
The program works by connecting via the CrossLoop server. The server has 128bit Blowfish encryption, making it safe from hackers and other ne’er-do-wells.
It’s easy to setup and run and it has saved a lot of time in troubleshooting issues. You can download the program from here (http://www.crossloop.com/ipage.htm?id=download).
They also have a service with support people online from all over the world to assist you when you have a problem. The helpers set their own rates and if the Helper was unable to solve your problem or your problem continued after the session and within 48 hours of your final payment, CrossLoop will refund the payment you made. The rates for Helpers vary by many factors depending on the type of issue and experience of the Helper you choose.
A nice program worth looking into if you’re constantly called on to help others, or if you need help yourself and don’t know who to turn to. – Crossloop
Filed under: Instructional, PC Maintenance, PC Tips and Tools, Uncategorized |
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