Do you have a frozen Zune 30?


Zune 30’s all over the world locked up during the night and will not turn back on. Microsoft is aware of the problem and has this to say at the “official Zune” (http://www.zune.net/en-us/support/zune30.htm) site:

My Zune 30 is frozen. What should I do?

Follow these steps:

  1. Disconnect your Zune from USB and AC power sources.
  2. Because the player is frozen, its battery will drain—this is good. Wait until the battery is empty and the screen goes black. If the battery was fully charged, this might take a couple of hours.
  3. Wait until after noon GMT on January 1, 2009 (that’s 7 a.m. Eastern or 4 a.m. Pacific time).
  4. Connect your Zune to either a USB port on the back or your computer or to AC power using the Zune AC Adapter and let it charge.

Once the battery has sufficient power, the player should start normally. No other action is required—you can go back to using your Zune!

My Zune 30 has been working fine today. Should I be worried?

Nope, your Zune is fine and will continue to work as long as you do not connect it to your computer before noon GMT on January 1, 2009 (7 a.m. Eastern or 4 a.m. Pacific time).

Note: If you connect your player to a computer before noon GMT on January 1, 2009,  you’ll experience the freeze mentioned above—even if that computer does not have the Zune software installed. If this happens, follow the above steps.

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