To clean your screen, start with a dry, microfiber cloth. Move it in circular motions. Be gentle, but apply slight pressure on particularly stubborn spots.

If that doesn’t clean the screen, use your cleaning solution. Turn off your laptop. Spray the cleaner lightly onto the, not onto the monitor. Wipe as described above, then wait ten minutes before booting up.

You can find additional tips on cleaning your other electronics by clicking on the following link.

The Proper Care and Feeding of Your HDTV, Phone, and Camera.

The first event will be April 13, 2010 (like all end-of-support days, a patch Tuesday), when support will end for 2 important configurations: Windows Vista with no service packs a.k.a. Vista RTM and Vista SP0, and Windows XP SP2. If you are running these versions after that April 13 you will no longer receive updates or support. In each case, the answer is obvious: Apply the latest service pack SP2 for Vista, SP3 for XP. Better yet, if you’re running XP, go get a new PC running a secure operating system, such as Windows 7.

On July 13, 2010, Windows 2000 in all service packs will reach the end of its “Extended Support Phase,” meaning no updates anymore. Its not in any of the announcements, but I presume that this implies the end of all support for Internet Explorer 5, currently only supported on Windows 2000.

On the same July date, all editions of Windows Server 2003 will be moving from the Mainstream Support phase to the Extended Support phase. This wont matter to many, perhaps most users, but it signals the end of “no charge” support and Microsoft will no longer be providing new non-security hotfixes. So you’ll need to open a paid support case in order to get support from Microsoft.

via Many Microsoft Products Going Off Support Soon – Security Watch.

My home computer is a Media Center PC and I’ve had a cable box plugged into it so that I can watch TV shows on it when the other TVs are being used. For several months, I hadn’t been able to run the media program as one of the drivers was bad and I had to disable the program. The only fix seemed to be reformatting the computer and restoring it back to its original state. I really didn’t want to do that since I’d then have to reinstall programs, etc. so I’d just delayed in doing anything at all. That is until I saw this ad, posted on this reliable newsletter…

So, I went to the site, saw what it claimed to be able to do, downloaded the program and ran the free scan. Sure enough, there in the results was what I was hoping to find. Among the listed items that needed to be repaired was the one dealing with the Media Center program. Well, let’s get to it then. First was that minimal $50 charge to run the fix. If it said it could fix my computer issues without me having to reformat and reinstall then that was okay by me. Then, instead of the 30 minute estimate for repair, it was actually closer to 2 hours, but it was going to fix my computer problem.Then, came the reboot and the test. Sure enough, my Media Center program ran great and I was able to watch TV programs again on my computer, and it did seem to be running a little faster. Cool, no harm no foul.

But wait…why won’t my anti-virus program and firewall program start up? Why is my e-mail program not logging in? What’s going on? I placed a call to the anti-virus company and the tech support mentioned that yes, they had someone else call in with the same problem after running this program and there was probably a fix out there someplace for it but they couldn’t help. So, I went online to the website of the company (Reimage) to contact their tech support and found out that tech support was available by e-mail only but have a look at the FAQ section of the website to see if anything there can help with my issue. Of course, there was nothing that did so I sent an e-mail to the company about my problem. Then, I did a little more searching online and found that this company was pretty bad in getting back to people for help. And, when fixes are done with this software, it rolls back a large majority of Microsoft Updates that need to be reinstalled. And, there were a few other things there that probably would have been nice to know before I had run the fix.

While I was waiting for the e-mail reply from tech support that I wasn’t even sure I was going to get, I was able to fix my anti-virus and firewall programs and downloaded and installed the Microsoft updates I needed, and somehow managed to keep my Media Center program running so all is well that ends well. And I did get a reply back from the company the next day with a supposed fix for my new problems but since I had already fixed those problems I didn’t run their fix.

The lesson learned? If I had done my homework before running Reimage’s fix I most likely wouldn’t have purchased it. I always check user reviews before purchasing hardware but for some reason didn’t even think of it before running this software. Actually, I know why I didn’t. I respected the newsletter that had the ad and believed that they too endorsed that company. Turns out they didn’t and the next newsletter stated that they were not going to be putting ads in their newsletters any longer because they don’t want their readers to think they endorse these companies. My recommendation before purchasing anything is to google the item with the word “reviews” after the item name. Read the user reviews since they are mostly honest. Go to the support page of the manufacturer of the item and see what’s posted there. Usually the FAQ’s will have answers to most common questions about the item but if there’s a blog of any sort, check that out as well. Weigh the positives and the minuses of the user reviews and then make a decision on whether the item is for you or not. My lesson re-learned.

* Back up your entire computer automatically.
* Take the work and maintenance out of backup.
* Have easy, instant access to accidentally deleted files.
* Effortless, automatic backup for everything on your PC, including the operating system, programs, and settings.
* No tedious installation, nothing to configure.
* Up to 250GB capacity for single PC and 500 GB for multiple PCs.
* USB 2.0.

Every file is perfectly safe.

From a little mistake to a major catastrophe, your files will always come back.

* Easily retrieve accidentally deleted files.
* Restore your entire system in the event of a PC crash.

No maintenance. No hassle.

There’s nothing to forget to do. So everything is always safe.

* Password protection ensures that only you have access to your computer’s backed up files.
* Replica automatically removes the oldest versions of files to free space.
* Five-year limited warranty.
* Multi-PC version includes a convenient vertically standing dock.

Weighing in at less than a pound and only slightly larger than a pack of cards, this featherweight device manages to pack quite a punch.

The Replica comes with bare-bones software and strikes a good balance between peace of mind and individual-user control. Seagate provides a USB 2.0 cable, recovery guide and recovery CD.

After the hard drive is plugged in, it checks for updates to the Replica software, downloads the most current version and starts mirroring your computer’s content. The startup process is short, taking only a couple of minutes, though the actual backup is a time-gobbling endeavor taking about 4 hours to transfer 130 GB of data. A blue light on the top of the Replica’s case blinks continuously while data is being transferred, making it easy for you to go about your other business while it works in the background. It’s also stealthy for a hard drive, emitting only a quiet whir when working at full speed.

http://www.seagate.com/www/en-us/products/external/replica/

No repairs for “biohazard” Macs

By Cade Metz in San Francisco

Posted in PCs & Chips, 22nd November 2009 06:13 GMT

A Mac user claims that Apple voided her warranty and refused to repair her machine because it was “contaminated” with cigarette smoke.

The claim mirrors a similar report from last year, when another user complained that the Jobsian cult wouldn't service a system due to the “health risks of secondhand smoke.”

Both complaints arrive by way of The Consumerist, a site obsessed with consumer empowerment. According to the site, the claims come from separate parts of the country and were reported more than a year apart.

In each case, the site says, an Apple service center agreed to repair a machine before telling the owner repairs were not possible because the system contained some sort of smoke residue. “They informed me that his computer can't be worked on because it’s contaminated,” wrote one woman in a complaint about Apple’s treatment of the iMac her son used.

“When I asked for an explanation, she said he’s a smoker and it’s contaminated with cigarette smoke which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honoring warranties if the owner is a smoker. The Applecare representative said they defer to the technician and my son’s computer cannot be fixed at any Apple Service Center due to being listed a bio-hazard.”

Indeed, the warranty does not include mention of either secondhand smoke or biohazards. It does say that the plan does not cover “damage to the covered equipment caused by…extreme environment,” but both Consumerist claims indicate systems failures weren’t necessarily related to smoke residue. One user even says that smoke residue was falsely identified.

Both users appealed directly to the office of Steve Jobs. According to one, the office confirmed that the cult would not repair machines showing signs of smoke residue. “[A person from Jobs' office] did advise me that nicotine is on OSHA [Occupational Safety and Health Administration]‘s list of hazardous substances and Apple would not require an employee to repair anything deemed hazardous to their health,” the user said.

Apparently, the Jobsian office worker contacted the Apple Store in question to see about a possible repair – before calling back to say it was out of the question. “[The worker] called me earlier this week to deliver the ‘bad news.’ She said that the computer is beyond economical repair due to tar from cigarette smoke! She said the hard drive is about to fail, the optical drive has failed and it isn’t feasible to repair the computer under the warranty.

“This computer is less than 2 years old! Only one person in my household smokes – one 21 year old college student. She said that I can get it repaired elsewhere at my expense. I asked why my warranty didn’t cover the repair and was told it’s an OSHA violation.”

via Apple voids warranties over cigarette smoke, users say • The Register.

I recommended that for backing up files, the better option would be an external USB hard drive. They have much more capacity for storage, have a small footprint, easily fits into the computer bag, and hold up better than thumb drives do.

I’m not knocking flash drives. I have several that I use but for me there is a convenience in having something I can put in my pocket as I’m repairing computers. For most people, who need something to backup and store files on, I wouldn’t recommend it.

External USB drives are very inexpensive, have enough capacity to back up your entire hard disk, often times come with backup software to automate the task and most of the time will last for several years.

Flash drives have a purpose, it’s just not as a backup device. Use an external hard drive.

http://www.pcpro.co.uk/news/262978/exposed-the-pc-repair-shops-that-rifle-through-your-photos-and-passwords.html

When Sky News launched an undercover investigation into PC repair shops, it turned to PC Pro readers for help with identifying rogue traders. As a result, Sky’s cameras caught technicians scouring through private photos, stealing passwords and over-charging for basic repairs. Here is what they found

How many technicians does it take to fix a laptop? Just one, but if you know where to find him, please let us know.

We’d heard there were serious problems with computer repair shops: faults misdiagnosed, overcharging for work and data deleted. So we put them to the test in order to find out why customers were getting such a raw deal and who the culprits were.

The exercise was simple. Create a simple fault on a laptop, load it with spy software, take it into several repair shops, then sit back and see what happened. Would they arrive at the same diagnosis and charge us a fair price to fix it?

First, Sky News engineers installed professional spy software on a new laptop. Spector Pro was programmed to load on start-up and silently record every ‘event’ that took place. If the mouse was moved, a folder opened or a file looked at, we would know about it. Every event would also trigger a screen snapshot to be taken.

We also installed Digiwatcher. This devious little tool auto-runs on start-up and quietly tells any connected webcam to secretly film whoever is at the machine. The process is invisible and the video file is hidden on the hard drive and password protected.

We then filled the hard drive with the sort of data anyone might have on their PC: holiday photos, curriculum vitae, MP3s, Word documents and log-in details. Our laptop now looked just like any other.

To create the fault, we simply loosened one of the memory chips so Windows wouldn’t load. To get things working again, one needs only push the chip back into the slot and reboot the machine. Any half-way competent engineers should fix it in minutes.

All we needed now was our targets. We teamed up with PC Pro readers to track down shops with the worst reputation and took our laptop into be repaired. We expected poor customer service, but nothing prepared us for the first shop we visited.

Snooping on holiday snaps

Laptop Revival in Hammersmith initially offered us a free diagnosis when we dropped our laptop off. Yet the spy software later revealed something extraordinary. The webcam shows that almost immediately the technician discovers our loose memory chip and clicks it back into position [based on recorded boot and shut down times]. The machine is rebooted and the problem solved.

Yet he then begins browsing through our hard drive. A folder marked ‘Private’ is opened and he flicks through our researcher’s holiday photographs.

He then picks up the phone and calls our researcher. He tells her our motherboard is faulty and will need to be replaced. Usually it costs £130 but he’ll do it for £100. We tell him we’ll think about it and call him tomorrow.

After more snooping, he logs off. But a few hours later, another technician boots our machine. He also begins searching our hard drive until he finds log-in details for our Facebook and Hotmail accounts. With a cackle he removes a memory stick from around his neck, plugs it in and then copies them across.

Most worryingly, when he discovers log-in details for our online bank account, he logs onto the bank’s website and attempts to break into the account. He only fails because the details we created were false.

There were also difficulties with PC World in Brentford. The technician triumphantly diagnosed a faulty motherboard and insisted we needed a new one. We were told unless we paid £230 in advance, we couldn’t have it repaired. We agreed. But when we collected the laptop and got it home, we discovered only a memory chip had been replaced and not the motherboard.

Prepare for repairs

So a word of warning. Always back up sensitive data and remove it from your laptop before taking it to be repaired (if you can). Clear the cache of log-in details and passwords and always get more than one quote.

And bear in mind technicians often place all objects in the world into one of two categories: things that need to be fixed and things that will need to be fixed after they’ve had a few minutes to play with them.

As I’ve written in the past, certain updates cause more harm than good on some computers so the ability and choose which updates to install and when is important. Certain updates could conflict with programs or hardware and cause computer instability.

A more comprehensive article from windowssecrets.com on this issue can be found here. In this article, it is mentioned that “One theory to explain the forced installs is that the large number of patches Microsoft released on June 9 overwhelmed the Redmond company’s download servers…The extra demand may have caused some downloads to be incomplete. Incomplete downloads are known to disable the notification icon and possibly the approval dialog that’s supposed to appear during shutdown.”

Something to be aware of if your computer has been giving you problems over the past couple of weeks, it may be because of some unwanted updates.

WASHINGTON, D.C. – The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed.

Name of Product: Lithium-Ion batteries used in Hewlett-Packard and Compaq notebook computers

Units: About 70,000

Importer: Hewlett-Packard Co., of Palo Alto, Calif.

Hazard: The recalled lithium-ion batteries can overheat, posing a fire and burn hazard to consumers.

Incidents/Injuries: The firm and CPSC are aware of two reports of batteries that overheated and ruptured, resulting in flames/fire that caused minor property damage. No injuries have been reported.

Description: The recalled lithium-ion rechargeable batteries are used with various HP and Compaq notebook computers.  See the list of models that are affected here

Sold at: Computer and electronics stores nationwide, hp.com and hpshopping.com from August 2007 through March 2008 for between $500 and $3000. The battery packs were also sold separately for between $100 and $160.

Manufactured in: China

Remedy: Consumers should immediately remove the recalled battery from their notebook computer and contact HP to determine if their battery is included in the recall and to request a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives. Consumers should only use batteries obtained from HP or an authorized reseller.

via HP Recalls Notebook Computer Batteries Due to Fire Hazard.

Acer desktop safety recall was voluntarily conducted by the Acer America in cooperation with the CPSC. Consumers should stop using the recalled desktop immediately unless otherwise instructed.

The recall includes about 215 units of Acer Predator Desktop Computers. Acer America Corp., of San Jose, Califonia is the importer of the recalled desktop that were manufactured in and shipped from China.

The insulation on Acer Predator desktop’s internal wiring can become bent or stripped, causing the wires to overheat while the product is in use. This poses a burn hazard to consumers.

Acer has received two reports of computers short circuiting, resulting in melted internal components and external casing. Neither incident occurred in the U.S. No injuries have been reported.

This recall involves Acer Predator desktop computers. The high-end gaming machines have model numbers ASG7200 and ASG7700. Model numbers are printed on the bottom right corner of the panel on the right side of the system.

The recalled Acer Predator desktop is sold by computer and electronic stores nationwide from May 2008 through December 2008 for between $2,000 and $6,000.

Consumers should immediately stop using these recalled computers and contact Acer to schedule a free repair.

Consumer Contact: For additional information, contact Acer toll-free at (866) 695-2237 anytime, or visit the firm’s Web site at www.acer.com

Based on the information provided from CPSC.gov. The alert number is 09-731.

via Overheating Prompts Acer Desktop Recall.