Comments on: Dell and HP balk at replacing bad Nvidia chip http://blog.askbillfirst.com/2009/04/16/dell-and-hp-balk-at-replacing-bad-nvidia-chip/ by Bill Jimenez Wed, 25 Aug 2010 16:27:42 +0000 hourly 1 http://wordpress.com/ By: Colin http://blog.askbillfirst.com/2009/04/16/dell-and-hp-balk-at-replacing-bad-nvidia-chip/#comment-104 Colin Thu, 23 Apr 2009 22:39:31 +0000 http://blog.askbillfirst.com/?p=379#comment-104 I came across this problem when researching a different problem with a Dell laptop. The scary part is that <b>they knew</b> of the problems yet failed to address them. Their forums are filled with complaints over the Nvidia overheating issue, and they have totally ignored the feedback from consumers. Against my advice, my daughter wanted a Dell laptop, and for 3 whole months it was fine, then it died! Not overheating though this was a problem created by the 'Dell custom MediaDirect partition' (their pathetic attempt at media center software) - which deleted the C drive! I spent hours working on it starting with the obvious by popping the installation disc into the drive, refused to load. Format C, no different. Called Dell.....well, their monkeys anyway who said it was a Microsoft problem and they don't fix MS software! Excuse me? Dell custom MediaDirect is nothing to do with MS! Not satisfied with dealing with screen readers who read their finely tuned script parrot fashion, I took it higher and a few weeks after my initial calls my daughter now has a replacement laptop.....but I shall be watching it very closely. Recommendation - Dell should rename themselves Hell Computers! I came across this problem when researching a different problem with a Dell laptop.

The scary part is that they knew of the problems yet failed to address them. Their forums are filled with complaints over the Nvidia overheating issue, and they have totally ignored the feedback from consumers.

Against my advice, my daughter wanted a Dell laptop, and for 3 whole months it was fine, then it died! Not overheating though this was a problem created by the ‘Dell custom MediaDirect partition’ (their pathetic attempt at media center software) – which deleted the C drive!

I spent hours working on it starting with the obvious by popping the installation disc into the drive, refused to load. Format C, no different.

Called Dell…..well, their monkeys anyway who said it was a Microsoft problem and they don’t fix MS software! Excuse me? Dell custom MediaDirect is nothing to do with MS!
Not satisfied with dealing with screen readers who read their finely tuned script parrot fashion, I took it higher and a few weeks after my initial calls my daughter now has a replacement laptop…..but I shall be watching it very closely.

Recommendation – Dell should rename themselves Hell Computers!

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